Direct all operations of NAFA’s learning initiatives, including but not limited to NAFA’s individual certification programs, in-person and online training programs, accreditation program, guides, and other learning tools and programs; make recommendations for improvement.
Lead efforts to identify and prioritize Member education, certification, and accreditation needs; develop recommendations to meet those needs.
Lead efforts to regularly assess the relevancy and accuracy of NAFA’s learning materials, including but not limited to NAFA’s individual certification programs, in-person and online training programs, accreditation program, and guides; make recommendations for improvement.
Plan, coordinate, and direct implementation of new programs as approved, ensuring “New Product Development” process is followed and documented.
Lead efforts to develop relevant and attractive content for NAFA’s annual Institute & Expo (I&E) and annual International Fleet Academy (IFA), including course solicitation, selection, development, and speaker management.
Review, enhance and assess Learning Technology systems, process and content.
Identify and assess potential resources for education and training program content development and delivery.
Secure subject matter experts to develop and present content.
Collaborate with Marketing & Communications staff and contractors to develop detailed marketing and communications plans that include, at a minimum, goals, strategies, tactics, Key Performance Indicators (KPI), budget details, and anticipated returns (ROI), to support all of NAFA’s learning initiatives.
Identify and recruit partners to support NAFA’s learning initiatives.
Community Initiatives (20%)
Develop programs to increase and enhance Member engagement through NAFA’s various community programs, including but not limited to the regional chapters, industry segment groups, and in-person and virtual meetings.
Recommend content for industry segment groups’ consumption.
Direct all operations of NAFA’s community initiatives, including but not limited to database requirements, communications efforts, and program delivery.
Ensure NAFA’s communities consistently deliver a high-level of quality service to their memberships and remain viable and valuable entities.
Collaborate with department staff to develop methods to assist Chapters in recruitment and retention programs, educational programs, and leadership succession plans.
Management & Other Responsibilities (20%)
Collaborate with NAFA’s Director of Professional Development to form a high-performance, efficient, effective team delivering on all of NAFA’s learning objectives.
Develop and maintain departmental budget. Accountable for ensuring budgeted net gains are attained.
Direct work of department staff; set annual metrics; conduct regularly scheduled department meetings; conduct annual performance evaluations of staff.
Ensure full integration of department programs with other NAFA departments, including IT, membership, meetings, accounting, etc.
Participate in NAFA committee and leadership meetings as directed.
Serve as staff liaison to NAFA committees as directed.
Provide written department update reports as requested.
Ensure full compliance by all parties with all partner agreements (universities, associations, companies, other).
Other duties as may be assigned from time to time.
Professional Qualifications & Skills
Bachelor’s degree required, preferably with an adult-learning, business or project management concentration.
Minimum 5 years director-level experience at association, nonprofit, or related business, including leading/managing staff.
Demonstrated leadership in strategic planning, program development, and education management
Complete understanding of integration between, and value of, association programs and benefits (Education, certification, training resources).
Ability to, and comfort with, making independent decisions that coincide with the association’s direction and serve the association well.
Hands-on management style with a take-charge attitude tempered with diplomacy.
Results driven, team-oriented, and individual/organizational capacity builder.
Strong understanding of and comfort using technology solutions.
Strong attention to detail, including organizing a multitude of activities and ensuring complete follow-through.
Personal Qualifications & Skills
Desire to serve members and staff as the first priority; responsive to customers and clients.
Selfless giver of him/herself; it’s not about “me,” it’s about “us.”
Self-assured and confident, but humble and prudent.
Enthusiastic and positive.
Provides vision and inspiration, earning respect and trust, and mobilizes others to fulfill the vision.
Trusting and trustworthy.
Collaborative, team orientation.
Exceptional written and verbal communication and interpersonal skills.
Resilience and flexibility to quickly find new solutions, new ways of attaining goals, and creating value….and being okay with that change.
Ethical; works with integrity and upholds the association’s values.
Responsible; takes ownership of work and actions.
About NAFA Fleet Management Association
NAFA is the world's premier not-for-profit association for professionals who manage fleets of sedans, public safety vehicles, trucks, and buses of all types and sizes, and a wide range of military and off-road equipment for organizations across the globe. NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition. NAFA's Members are responsible for the specification, acquisition, maintenance and repair, fueling, risk management, and remarketing of more than 3.5 million vehicles including more than 1.1 million trucks. NAFA provides its members a full range of products and services, including statistical research, publications, regional chapter meetings, government representation, seminars, online information, and an annual conference with expo.
