The Associate Director of Member Engagement is responsible for achieving membership recruitment, engagement and retention goals. Additionally, the Associate Director is responsible for managing and maintaining relationships with state association executives and volunteer leadership.
Manages, tracks, and evaluates all membership and renewal activities, including recruitment, new member onboarding, and renewal processes
Manages relationships with state associations to increase NPMA member engagement
Identifies recruitment and retention opportunities at state events
Develops state leadership program
Creates and directs a first-year member program that increases new member retention and engagement
Identifies growth areas for membership engagement; works with marketing manager and communications manager to develop targeted campaigns
Analyzes recruitment and retention reports to develop campaigns and track results
Prepares annual membership budget
Ensures monthly financial tracking of membership, in collaboration with the finance department
Represents the membership department at various conferences, meetings and networking events
Manages NPMA’s affinity programs
Recommends and develops new member programs and services
Develops and manages process for member feedback on programs and services
Plans and manages the membership booth activities at PestWorld
Provides timely, responsive and high-quality internal/external customer service
Other duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requires a Bachelor’s degree
Requires a minimum of five (5) years experience in membership management
Must be able to work on project teams and share accountability/reward for achieving broader goal.
Must posses strong initiative and be results-oriented.
Requires excellent written and oral communication and project management skills.
Requires intermediate level knowledge of Microsoft Office programs (i.e. Word, Excel, Access) and Web applications.
Required intermediate level knowledge of association management systems, preferably Aptify.
The National Pest Management Association (NPMA), a non-profit organization with more than 7,000 members from around the world, was established in 1933 to support the pest management industry's commitment to the protection of public health, food and property. This commitment is reflected both in the continuing education of pest management professionals and the dissemination of timely information to... homeowners and businesses.
Headquartered in Fairfax, Va., just outside of Washington, D.C., the association today is guided by the vision of knowledgeable industry professionals who serve on NPMA's Board of Directors.
The organization's professional staff addresses the technical, governmental, educational, business, and networking needs of its members.