The Manager, Program Development is responsible for managing the implementation and maintaining programming in support of opportunity youth, industry apprentices, incumbent workers, and other target audiences as identified with the NRAEF. The Manager, Program Development will collaborate with NRAEF and NRA team members to manage the fulfillment of federal contracts and grants, and coordinating the engagement of NRA enterprise-wide representatives and external stakeholders. The Manager, Program Development has an overall understanding of the dimensions of existing enterprise and industry workforce development programs and their components in the context of the business relationship of NRA/NRAEF with state restaurant associations (SRAs) and SRA Education Foundations, and plays a critical role as liaison to NRA Solutions for purposes of closely integrating NRAEF work to assist target audiences with Solutions product development and marketing initiatives. The Manager, Program Development is also responsible for assisting with the maintenance and promotion of the industry competency and pathway model which illustrates how individuals can enter and advance their careers through the restaurant industry.
Works as part of the Program team to accomplish Foundation goals.
Assists the Director, Program Development to accomplish Program team goals.
Supports all internal team members and departments following the Foundation and Association mission and values while promoting their culture.
Assists in the design and management of new and emerging programs of the Foundation
Coordinates activities with the Foundation’s registered apprenticeship program with the US Department of Labor and ensures the success and fulfillment of all contractual and performance objectives
Promotes the Foundation’s programming to provide a pathway to employment for our nation’s opportunity youth
Manages progress of fulfillment of federal contracts and grant requirements with Program and enterprise-wide staff.
Works closely with IT and finance on project integration and data management.
With research partners, and internal team members, maintains workforce data to identify and illustrate corresponding career pathways or career roadmaps of sequential positions, roles and wages.
Collaborates with NRA Solutions to identify subject matter experts, authors and reviews to guide the development of curriculum educator and trainer resources, organize and execute meetings.
Works with communications staff to promote programs to national partners to publicize and promote emerging programs - understand the effectiveness/usage of print, digital, social media.
Monitors all programmatic external communication (collateral material, website, social media, and literature) so that it is reflective of current program activity and metrics.
Serves as liaison to community based organization partners and industry employers.
Monitors federal government market and collaborates with development team members to assist in the identification of outside funding opportunities and/or research opportunities to obtain funding for the development of education and the workforce.
Helps to design evaluative measures, metrics and process for tracking participants engaged in NRAEF programs.
Provides ongoing oversight, ensuring quality control and consistency of participation and evaluation of programs
Manages multiple projects and working groups simultaneously for all assigned products
Develops and apply knowledge of the working relationship between the NRAEF and state restaurant associations/SRAEFs.
Demonstrates courteous, cooperative, and helpful behavior to all internal and external contacts
May participate on an internal team, either through formal assignment, or on an ad hoc basis
Duties and responsibilities may be added, deleted, or changed at discretion of management
Minimum of five years progressive professional responsibility with charitable programming, including if possible the fulfillment of federal contracts and grants, and development of the internal infrastructure and external systems to support fulfillment.
Experience with research and analysis of workforce data, and the creation and development of career pathways and credentials
Must have the ability to move NRAEF programs from concept to implementation, market services both internally/externally.
Demonstrated success in managing growing workforce development initiatives, and possessing fundamental restaurant industry and/or association management/non-profit business knowledge a plus.
Ability to manage competing priorities and meet deadlines.
Strong organizational and time management skills.
Professional demeanor and excellent customer relationship building.
Proficiency in MS Office business applications.
Excellent writing, reading and math and verbal communication skills.
Ability to learn other computer software programs, and enter and maintain accurate data/information.
Ability to maintain confidentiality of work records and related information.
Flexible and resilient; able to see big picture and embrace change
Strong interpersonal and diplomacy skills; demonstrated ability to identify and address sensitive issues.
Demonstrated abilities in collaborative team building and consensus
Possess analytical and critical thinking skills; knowledge of ROI analysis.
Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility
Essential Mental Requirements:
Must be able to work as an integral part of the Program team
Must be able to maintain good rapport with all departments
Must be on time and with a minimal amount of absence
Must be able to cope within a fast-paced work environment
Must be able to manage multiple projects
Must be able to understand the importance of the position for the success of the business
Ability to accept change and be flexible; focusing on action and outcomes
Must be able to act with honor, character and integrity
The National Restaurant Association (NRA) is the largest foodservice trade association in the world*—supporting over 500,000 restaurant businesses. In partnership with our state restaurant associations, we work every day to empower all restaurant owners and operators to achieve more than they thought possible.We represent and advocate for foodservice industry interests—taking on financial and regu...latory obstacles before they hit our members’ bottom line. We provide tools and systems that help members of all sizes get significantly better operating results. And we offer the kinds of networking, education and research resources that are only possible because of our vast, and active, membership base.We save our members time, money and headaches by helping them take on what matters most for their success and growth—whether that’s protecting their economic interests, sharing best practices, or getting them in front of emerging trends.We strive to move our industry forward by finding answers to the tough questions, distilling complex information into practical knowledge and helping our members navigate the issues that can leave them in the weeds. And that makes us the go-to resource for smart, relevant intelligence that helps our members run their businesses better.At the NRA, we believe that there is strength in numbers. When we come together as an industry, our collective voice is stronger and our impact is greater than when any of us stands alone. And that means our shared spirit of hospitality, passion for serving others and belief in the American entrepreneurial dream will be safeguarded and advanced.*Largest foodservice trade association by membership.Our shared vision with the National Restaurant Association Educational FoundationWe will lead America’s restaurant industry into a new era of prosperity, prominence, and participation, enhancing the quality of life for all we serve.National Restaurant Association MissionWe serve our members by advancing and protecting America’s restaurant and foodservice industry