The Exam Services Assistant receives and distributes incoming mail related to any of the National Physical Therapy Examinations (NPTE) and/or score transfers provided by the Federation of State Boards of Physical Therapy (FSBPT). This position also processes AIN applications and other service requests in accordance with established quality control measures and schedules; performs data entry in accordance with standards to ensure the integrity of the NPTE database; prepares routine, system-generated notifications and reports; maintains a professional demeanor when interacting with the public and staff, thereby establishing a positive image of FSBPT and, exercises confidentiality with database information as appropriate.
Minimum one years’ experience emphasizing the following responsibilities:
Providing general administrative and clerical support
Providing customer service primarily via phone
Processing incoming and outgoing mail
Skills and Abilities:
Superior organization, time management and multi-tasking skills.
Strong customer service skills.
Strong verbal communication skills.
Familiarity with scanning, mailing, and general office equipment preferred.
Familiarity with call center systems preferred.
Additional Salary Information: Competitive and comprehensive compensation and benefits package
About Federation of State Boards of Physical Therapy
For over 25 years, the Federation of State Boards of Physical Therapy (FSBPT), mission has been to protect the public by providing services and leadership that promote safe and competent physical therapy practice.