Customer Service and Support, Membership, Project Management/Program Development
4 Year Degree
Position Overview: Supports the Membership work of AJLI by designing, implementing and tracking specific Association-wide membership programs and initiatives.
Responsibilities and Essential Functions:
Provide overall support to the Rollout of the new Membership Model, including preparing and distributing content, facilitating League Q & A sessions, monitoring progress and driving results
Collaborate with the department Director and other AJLI senior staff to conceptualize strategy and develop new AJLI membership initiatives that strengthen the member experience
Serve as a resource for the Association and for Junior Leagues in the area of Membership
Participate in a variety of training opportunities and provide telephone/email consultations with League members in support of membership and community impact engagement/intersection
Provide support in building AJLI’s technology platform, particularly in the membership area
Contribute to the design of a comprehensive membership strategy and complementary marketing strategies, across all member categories
Lead in-person regional training sessions as needed
Complete special projects as assigned
Required Skills and Competencies:
Demonstrated interpersonal skills that inspire confidence, respect and trust
Effective project management, customer service and member relation skills
Ability to interact with many types of people at different levels, work well under pressure, and determine priorities and produce results
Ability to be highly proactive and persuasive and create enthusiasm for change
Excellent oral and written communications skills and superior telephone and email etiquette
Flexibility, adaptability, and the ability to work on a wide variety of tasks independently and in a team structure is required
Well organized, goal oriented and high attention to details
Ability to travel up to 25%
High level of emotional Intelligence
Takes Initiative - Responsibility for completing work plans and planning ahead even when not asked, anticipates challenges and opportunities, Offers assistance to other staff as available.
High level of Accountability - Keeps supervisor informed of progress, issues and potential problems. Honors commitments and takes responsibility for results.
Seeks Continuous Improvement - Assesses own strengths and weaknesses. Seeks feedback to improve performance. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
Required Experience and Education:
Cross departmental experience desired
Three or more years of relevant experience in a non-profit and/or affiliate based association setting preferably focused on member engagement
Demonstrated ability to develop membership recruitment and retention resources that support affiliates/chapters.
Experience building and/or delivering Women’s’ leadership programs a plus; both in person and virtually.
To apply please submit a cover letter and resume to firstname.lastname@example.org Please add the position title in the subject line.
About The Association of Junior Leagues International, Inc.
THE ORGANIZATION: Founded in 1901 by New Yorker and social activism pioneer Mary Harriman, the Junior Leagues are charitable nonprofit organizations of women, developed as civic leaders, making a demonstrable impact on their communities. In 1921 the Leagues joined forces as an association, which is today known as The Association of Junior Leagues International, Inc., in order to bolster their po...wer and amplify their voice through shared knowledge and common causes.True to their mission, today’s League members work at the forefront of social reform, tackling the toughest and most critical issues of the day—including childhood nutrition and obesity, human trafficking, foster care, juvenile justice, teen self-esteem, literacy and the environment, among others—for the purpose of enhancing the social, cultural and political fabric of civil society.As a result of this work, The Junior League—and the more than 150,000 women in 291 communities in the United States, the United Kingdom, Canada and Mexico who comprise its ranks—has amassed an archive of tangible results and a reputation as thoughtful and influential change agents dedicated to the public good.Today AJLI is a charitable nonprofit organization that provides continuity and support, guidance, and leadership development opportunities to its member Leagues. Through regional, national and international meetings, comprehensive resources, customized consultations, and League and member benefits, it supports its member Leagues in the fulfillment of The Junior League’s Mission. AJLI is governed by a 19-member Board of Directors, which is accountable to the Leagues and comprised of women who are members of the Junior Leagues in their communities. The Association's New York City-based Staff, under the leadership of the Executive Director, provides services to Leagues that support the established goals.