National Association of Real Estate Brokers (NAREB)
October 10, 2018
Full Time - Experienced
4 Year Degree
The National Association of Real Estate Brokers (NAREB) was formed in 1947 to secure the right to equal housing opportunities for all regardless of race, creed, or color, under its banner of Democracy in Housing. The purpose of NAREB is to enhance the economic improvement of its members, the community at large, and the minority community which it serves. To unite those engaged in the recognized branches of the real estate industry including brokerage, management, mortgage financing, appraising, land development, home building, and allied fields for the purpose of exerting influence on real estate interests. NAREB has over 90 chapters located nationwide and publishes annually The State of Housing in Black America (SHIBA) Report.
The National Association of Real Estate Brokers (NAREB) seeks to fill the full-time position of Membership Coordinator.
Successful candidate must have experience and proven abilities in delivering high quality association experience.
Candidate will work closely with association members and staff.
Some evening hours may be required to support events, special projects, and activities.
The position is located in Lanham, Maryland.
Excellent benefits, including health insurance package.
This position will be responsible for the development and execution of the member acquisition and retention strategy that will be designed to generate revenue and increase overall dues revenue generation to support NAREB. This position will be responsible for member relations and membership issues across diverse geographies, audiences and issues. This position is responsible for growing and improving membership outreach, recruitment, retention, service and dues-related activities of NAREB. Interacts with members, Board members and staff at NAREB to determine needs and required actions to provide potential resolution of these issues through NAREB’s member services, education platform or other products and offerings.
Works with industry leaders and volunteer committees to develop a strategy for member-centric integrated solutions, identifying new opportunities for products and services and enabling tools, and decision guidance. Responsible for building/enhancing and leading overall strategy, planning, and innovation for existing and new offerings.
Duties and Responsibilities:
Maintain the membership database/portal and directory; assist with activities related to member services, including responding to members’ inquiries and providing information about association benefits, products, and services.
Serve as liaison to NAREB Local Chapters and Regional Vice Presidents for membership related matters. Processing membership payments and refunds.
Supports all internal team members and departments in accomplishing NAREB’s mission, vision, and goals
Integrates the strategic programs and initiatives with a designed operational plan. Aligns strategic priorities and goals across functions to create key performance metrics to sustain long-term membership growth across all dues categories
Identifies need and requirements for external provider(s) to manage membership campaigns
Manage all aspects of member relations and growth
General office duties. Assist with additional responsibilities, as needed.
Explores new ways of soliciting input from members to ensure NAREB remains relevant and in touch with their needs
Oversees the NAREB Membership Portal and membership files, records, and NAREB affinity/membership benefit programs files, agreements and relevant materials.
Monitors progress toward objectives and conducts periodic reviews on progress with NAREB’s Executive Director and Leadership Team and key stakeholders to build awareness, understanding, commitment, and shared action.
Define and execute strategic initiatives by developing plans for new strategic offerings and revenue growth, improving current products and processes, providing innovative thinking and working with leadership and various teams to execute plans.
Design and develop market-driven products & services.
Establish and cultivate key business relationships with key internal and external stakeholders
Responsible for development of effective budgets, plans, strategic goals and the performance against budget and plan (for both revenue and expenses) and achievement of department goals.
Responsible for engagement and morale of his/her team, and ensures that strong positive relationships are developed with other departments, Board members, and other stakeholders.
Development and execution of strategies and actions building and achieving membership value proposition that creates loyalty among a diverse and involved membership base.
Identify market segments and prospective members, develop recruitment strategy, and monitor and modify sales management to achieve targeted levels of members.
Oversees member marketing efforts by collaborating with Public Relations and Social Media department in order to improve membership messaging.
Reviews and evaluate membership statistics. Identifies trends in recruitment and retention.
Responsible for the NAREB’s membership benefits plan, articulation of the member value proposition, consistently evaluates NAREB’s benefits to each member classification, and makes appropriate recommendations.
Develops, standardizes and enforces NAREB’s policies on membership, including dues structure, membership categories, and member benefits.
Responsible for training staff, interns, and NAREB other staff and volunteers.
Coordinate and assist in all stages of the membership process, from prospect cultivation to renewal processes to communication of benefits and database updates. You will work closely with Regional Vice Presidents and Local Chapter Presidents to understand, articulate, and respond to the needs of members while enhancing our earned revenues through business development via affinity programs. You will assist in the design and implementation of our new member database to ensure that we are capturing valuable member information.
Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback.
Manage NAREB’s short-term consulting service for members and strategic partners, including providing relevant information and resources on request, soliciting input from staff within their areas of expertise as needed.
Manage NAREB’s membership portal and train chapters to manage the portal locally.
Coordinate NAREB’s Membership initiatives with the local chapter’s membership chair
Manage NAREB’s evaluation programs with a focus on member service excellence, including but not limited to, coordination of our member survey, and ongoing program and service evaluations.
Bachelor’s degree in Business, Marketing, Strategy or a related discipline.
Candidates with CVENT, MemberPlanet, ClubExpress or association management software experience will be given preferential consideration
A minimum of 3 (three) years of association experience required.
Proficiency in Microsoft Office required.
Proficiency in using various social media outlets, such as Facebook, Twitter, and LinkedIn, Instagram, preferred.
Excellent oral and verbal communication skills.
Conducting webinars, workshops and meetings related to Membership and Member Benefit programs and initiatives.
Developing and presenting information using PowerPoint
A demonstrated ability to effectively interact with staff and association members, both verbally and in writing.
Highly organized with the ability to learn quickly, prioritize, and manage multiple projects with high attention to detail.
Experience with Constant Contact software or ability to rapidly learn platform.
Deep understanding of association membership, strategic planning, market research, marketing and communication, product development, business assessment, and decision-making skills. Demonstrated ability to understand and respond to the needs of target audiences or member segments.
Deep functional experience in all categories of position.
Significant business and stakeholder relationship building experience.
Well-respected, with proven management, judgment and communications, industry relations, and membership building expertise derived from work with successful organizations.
Knowledge of strategic and operational planning, with strong skills in facilitation an asset.
Significant communication skills in written and verbal formats; showcases clear and concise manner. Excellent presentation skills.
Project management skills to manage schedules and deadlines for ongoing initiatives.
Fluency in web analytics tools, marketing tools, and leading social media platforms.
Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility.
Demonstrated success in recruiting and retaining members/clients. Ability to create successful membership/sales campaigns
Essential Competencies & Behaviors:
Engaging. You are respectful of all and you easily build confidence at all levels. You are impeccable with your word and consistent with your follow through. You are effective at actively listening to others to understand their needs. You exude confidence and poise.
Demonstrative abilities in collaborative team building and consensus
Ability to maintain good rapport with all departments
Energetic, forward-thinking and creative individual with high ethical standards and demonstrates a professional image at all times
Ability to cope within a fast-paced work environment
Ability to manage multiple projects with minimal supervision
Ability to understand the importance of the position for the success of NAREB
Demonstrates a willingness to embrace change and adapt strategies as needed
Strong desire to continue to learn and seek out new and exciting content
Demonstrates honor, character, ethical bearing and integrity
It is the policy of National Association of Real Estate Brokers to provide equal employment opportunity to all qualified individuals without regard to their race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, military status, marital status, family/parental status, or any other characteristic protected by law, in all personnel actions.
Please submit resume, cover letter, salary history and 3 professional references to:
email@example.com no later than 5pm EST on Monday, October 29, 2018. For more information, please call Antoine M. Thompson at (301) 552-9340
About National Association of Real Estate Brokers (NAREB)
The National Association of Real Estate Brokers (NAREB) was formed in 1947 to secure the right to equal housing opportunities for all regardless of race, creed, or color, under its banner of Democracy in Housing. The purpose of NAREB is to enhance the economic improvement of its members, the community at large, and the minority community which it serves. To unite those engaged in the recognized branches of the real estate industry including brokerage, management, mortgage financing, appraising, land development, home building, and allied fields for the purpose of exerting influence on real estate interests. NAREB has 90 chapters located nationwide and publishes bi-annually The State of Housing in Black America (SHIBA) Report. Visit www.nareb.com for more information.