| POSITION SUMMARY The Financial Services Information Sharing and Analysis Center (FS-ISAC) is a non-profit corporation that was established in 1999 and is funded by its member firms. The FS-ISAC is a member-driven organization whose mission is to help assure the resilience and continuity of the global financial services infrastructure and individual firms against acts that could significantly impact the sector’s ability to provide services critical to the orderly function of the global economy. The FS-ISAC shares threat and vulnerability information, conducts coordinated contingency planning exercises, manages rapid response communications for both cyber and physical events, conducts education and training programs, and fosters collaborations with and among other key sectors and government agencies. This position will serve as a General Manager of Operations Services in Reston, VA. JOB DESCRIPTION The position of General Manager, Operations Services is responsible for managing the alerting center and data feeds regarding cyber and physical threats, vulnerabilities, and incidents. The General Manager will lead the teams that ensure timely alerting and value-added technical intelligence to the FS-ISAC community. The General Manager, Operations Services position reports directly to the Global Head of Intelligence. ESSENTIAL FUNCTIONS Manage the FS-ISAC’s alerting and data feed capabilities ensuring the timely notification of cyber, fraud and physical incidents to the FS-ISAC community - Develop and manage operational processes and procedures on the monitoring, alerting and response to member incident data. Work with the Global Intelligence Office on escalations
- Manage the incident response hotline and associated services and processes
- Work with the Business Resilience team and the Global Intelligence Office during major incidents
POSITIONS QUALIFICATIONS - Indications & Warning – Will have experience working in an I&W alerting center with knowledge of how to triage incoming information, establish standards for prioritization and work with teams on incoming data feeds
- Technical Intelligence Handling – Is knowledgeable on indicator automation standards and related technologies, including STIX/TAXII, MISPs and TIPs. Is familiar with the Mitre ATT&CK and pre-ATT&CK frameworks and uses of the frameworks and is familiar with collaboration platform management
- Critical Thinking Skills – Is able to approach information and data in an objective and rational manner, understand bias and possible relationships of importance, and apply methods of examination to construct a clear and informed judgement.
- Organizational Skills – Possesses strong time management skills to work multiple projects at the same time and to a high degree of quality
- People Management Skills – Experienced with managing people, establishing individual and team goals, using project management tools, communicating direction clearly, working with different personality types, providing objective individual assessments, developing personal improvement plans, working with virtual teams and tracking team progress
REQUIRED EDUCATION - Bachelor's Degree in related field
- Master's degree or equivalent work experience preferred
- Certification with ISSEP/CISSP, CISM, GSEC,
DESIRED SKILLS AND EXPERIENCE - 15+ years of experience in cyber security in areas such as security operations or incident response
- Exceptional ability to manage resources across multiple time zones and countries; multicultural knowledge and sensitivity
- Strong working knowledge of global cyber security landscape
- Strategic thinking, thought leadership, strong presentation skills
- Strong network in the cyber security industry
Travel: 5% ADDITIONAL INFORMATION - An equitable compensation package will be provided commensurate to work experience & job requirements
- The FS-ISAC offers a comprehensive benefits package including paid time off, medical, vision and dental benefits, annual bonuses, 401k plan with company match and others.
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