AHCA is seeking a Customer Service Specialist, LTC Trend Tracker with a commitment to improving lives by delivering solutions for quality care. This position will be responsible for facilitating and working directly with members to address their LTC Trend Tracker customer service needs. This includes responding to general questions and registering new users and buildings. Secondary responsibilities include tracking and updating data use agreements (DUA) and performing administrative tasks, such as submitting reimbursements, when needed. This position will work primarily with members via phone and e-mail.
Associates Degree required/BA preferred. 1-3 years customer service and office experience required. Experience with an email ticketing system (e.g. iSupport) a plus.
The ideal candidate will also possess:
Strong computer skills required. Proficient in Excel, Word, PowerPoint and web-based programs
Excellent customer service skills.
Organized and able to handle multiple priorities.
Excellent verbal and written communication skills.
Ability to keep records secure and practice confidentiality.
Healthcare/Long Term Care experience preferred.
Interested candidates should submit resume and cover letter to: T. Davis, Director, HR at HR@ahca.org.
About American Health Care Association
As the nation’s largest association of long term and post-acute care providers, AHCA advocates for quality care and services for frail, elderly, and disabled Americans. Our members provide essential care to approximately one million individuals in over 13,500 not-for-profit and proprietary member facilities.
AHCA represents the long term care community to the nation at large – to government, business leaders, and the general public. We serve as a force for change, providing information, education, and administrative tools that enhance quality at every level.
As part of our extensive portfolio of member services, AHCA maintains legislative, regulatory and public affairs. Our dedicated staff work both internally and externally to assist member providers, the government, and the general public.