Administrative, Clerical, Support, Customer Service and Support, Membership
Do you thrive in an environment where you can be the first point of professional contact for our members? Are you articulate and professional both verbally and in writing? Are you service oriented with a strong desire to resolve issues, find answers and assist with organizational initiatives? Do you have prior association experience? If so, Appraisal Institute’s Professional Resources Coordinator position may be a great fit for you!
Reporting to the Senior Manager Professional Resources, the Professional Resources Coordinator serves as the first point of contact for all Appraisal Institute members. This person quickly establishes professional rapport with our members as well as the general public and fellow Appraisal Institute staff, providing the highest level of customer service and organizational knowledge. This position also provides support on key programs and projects benefitting our members.
The Appraisal Institute, located in Chicago, is a global professional association of real estate appraisers, with nearly 18,000 professionals in almost 50 countries throughout the world. Its mission is to advance professionalism and ethics, global standards, methodologies, and practices through the professional development of property economics worldwide. For additional information regarding our organization, please visit us at www.AppraisalInstitute.org.
WHAT YOU’LL DO:
Responds professionally to phone and email inquiries from Appraisal Institute members, prospects and others regarding designations, education, admissions, publications, dues, fees and other services
Assists in supporting the Appraisal Institute’s chapters, member benefits programs, conferences and charitable foundation
Tracks, records and updates a variety of information including inquiry responses and other database information in our association software system
Responds to and tracks membership reinstatements, delinquencies and other related dues and fees transactions
Assists with the promotion of membership benefits, designations, education and products/services
WHO YOU ARE:
2-3 years prior association customer service and/or membership experience required
Proven customer service skills as well as excellent verbal and written communication skills
Deadline driven and task oriented with the ability to manage multiple projects simultaneously
Skilled in multi-tasking and independently prioritizing projects and workflow
Ability to effectively interact with staff, members/affiliates and clients
Strong technology skills. Prior association management software system experience required (netFORUM or other AMS system)
High school (or equivalent); some college level courses preferred
WHAT WE OFFER
We offer an excellent benefits package including 401(k), generous health benefits, discounted movie tickets and car rental as well as a convenient loop location close to public transportation. Plus, a 37.5 hour work week!
Apply by sending resume by clicking on the continue to application button.
Appraisal Institute is an Equal Opportunity Employer
The Appraisal Institute is a global professional association of real estate appraisers, with nearly 18,000 professionals in almost 50 countries throughout the world. Its mission is to advance professionalism and ethics, global standards, methodologies, and practices through the professional development of property economics worldwide.
Organized in 1932, the Appraisal Institute advocates equal opportunity and nondiscrimination in the appraisal profession and conducts its activities in accordance with applicable federal, state and local laws. Individuals of the Appraisal Institute benefit from an array of professional education and advocacy programs, and may hold the prestigious MAI, SRPA, SRA, AI-GRS, and AI-RRS designations.