The Member Care Coordinator serves to assist in the implementation of programs and goals for the Administration Department and/or other groups as directed by the CEO.This position reports directly to the Executive Services and Operations Administrator. (Exempt Employee)
General duties include but are not limited to:
Review online support request submitted by members through the websites Help Desk and redirect to department best suited to handle.
Responsible for maintaining committee and leadership records in national database.
Database Management: Assist with updates and postings in the Ramco database, achieves database and other systems as assigned.
Provides support to other departments as assigned.
Become familiar with programs, products, policies and services of the Association well enough to promote activities when questioned by members.
Become a resource to the AE community. Become familiar with general association practices. (i.e.: bylaws, parliamentary procedures, governing documents maintenance, MLS, professional standards, antitrust compliance, dues formula, governing policies and procedures.)
Be a general resource to members including new members. Work to keep members informed of Tennessee REALTOR services and that of the Tennessee Real Estate Commission.
Serve as a membership policy and billing resource for staff and local associations.
Conduct research and manage/carry out special administration projects independently as assigned.
Prioritizes conflicting needs; handles matter’s expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures.
Assist in making copies and putting materials together for committee and other meetings upon request
May attend meetings and programs as directed. When in attendance perform duties as assigned.
Be familiar with Tennessee REALTORS strategic plan and be responsible for implementation of items as assigned.
Maintain friendly, helpful and courteous attitude in all contacts with Association staff, members association’s staff, leaders, membership at large and the public.
Greets office visitors with a smile and friendly confidence.
Organization and maintenance of files and documents and keep common areas clean.
Perform administrative functions including, but not limited to, initiating and preparing memos and other correspondence, making photocopies, sending faxes, preparing mailings, and other activities as requested.
Provide back-up assistance for front desk (Administrative Assistant) and duties associated. Assists with matters the Administrative Assistant is unable to address.
Performs other duties as assigned by the Executive Services and Operations Administrator or CEO
Organizational and Management Skills including the ability to multi-task.
Strong Computer literacy with emphasis on Microsoft applications, QuickBooks and data management applications. Mac experience preferred.
Has an understanding of the process of a volunteer organization.
Must be a good project manager.
Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience, perseverance and persuasiveness.
Must be self-motivated and ability to have initiative.
Ability to maintain confidential information.
Ability to produce professional documents with minimal amount of errors; includes spelling, punctuation and grammatical errors;
Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management and co-workers, both in person and by telephone. and have ability to build consensus.
Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
Ability to work cohesively with co-workers
Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
Customer service oriented with a desire to create memorable member experiences.
Ability to use various office equipment.
Must be able to lift 20 to 40lbs.
REALTOR® Association Experience a plus.
Degree in related field a plus.
Minimum 2 years relevant experience
Additional Salary Information: Must send cover letter, resume, and salary requirement to: firstname.lastname@example.org (Only complete applications will be considered).
About Tennessee REALTORS
Tennessee REALTORS® provides member programs and services to be a business, education and information resource; enhances the REALTOR® Image in the community and is the “Voice for REALTORS®” and consumers they serve on political and legislative issues.