NACUBO is committed to diversity because it enriches and strengthens how we advance our mission, just as it does for institutions of higher education. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. Our goal is to be the place where a diverse mix of talented people want to come, to stay and do their best work.
Creativity and cross-team collaboration drive NACUBO’s achievements and contribute to individual success. All staff members are encouraged to think creatively about how they and NACUBO can address mission, member needs, and challenges that will inevitably arise from time to time. They are also encouraged to develop and nurture strong partnerships throughout the association. These partnerships help individuals, teams, and the association accomplish the activities, goals and strategies of the organization and of individual positions.
Imagination, innovation, and curiosity are welcome, and all require some risk taking. NACUBO encourages staff to engage in bold thinking, to put forward new ideas and proposals, and to openly debate the risks – upside and downside – associated with new ideas.
Each member of the NACUBO staff is responsible for creating and sustaining esprit de corps across the organization.
To accomplish all of this, staff will need strong communication and strategic thinking skills. NACUBO is committed to nurturing these skills in all staff members.
The NetFORUM Business Analyst manages the netFORUM Association Management System (AMS) for NACUBO and the regions. As the NACUBO netFORUM technical expert, the business analyst will perform the development, operation, and support of the system. The business analyst will regularly liaise with staff across the association to ensure needed functionality, reporting, and ascertain business requirements to support NACUBO’s operations. The business analyst will work closely with staff at all levels and third-party vendors to ensure data interoperability between netFORUM and other third-party systems.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works with Member Engagement, Finance and Administration, Digital Innovation, and Leadership Development and Strategy and Solutions teams to troubleshoot or address any issues with invoicing, event synching, integrations, CPE’s, My NACUBO, or the Online Community.
Responsible for the administration and maintenance of the netFORUM association management system (AMS).
Provides database development and technical support for customer relationship management, events, and membership modules.
Provides technical support for netFORUM database query requests (SQL).
Retrieves and processes data from SQL Server and MS Excel.
Provides technical support for member facing applications and integrations with netFORUM.
Produces monthly and annual reports for membership, professional development and other departments as requested.
Works with the Member Engagement team on the annual dues renewal process to include generating data for dues report, updating dues amounts in AMS for NACUBO and the regions. Works with partners to develop new integrations with netFORUM as needed.
Provides support for our regions for registration, invoicing, or member data issues.
Provides technical support for the integration of netFORUM and other platforms in use at NACUBO via xWeb and APIs. Current platforms: Sitecore, High Road, Higher Logic, Omnipress, Freeestone, and onsite event registration.
Performs testing and quality assurance checks on internal development and development activities of partners.
Implements and maintains database security roles and procedures for netFORUM.
Creates complex database queries and reports, as needed, for staff and regions.
Develops and deliver training materials that support the business units
Works with web team to ensure netFORUM data is synching properly on event pages.
Maintains knowledge of developments in the database management field and make recommendations for database enhancements, as needed.
Submits support requests to Higher Logic on behalf of staff and members.
Resolves synch or member profile issues in Higher Logic and promptly submits support tickets on behalf of staff and members when needed.
Creates new Higher Logic communities upon request from staff in a timely manner.
Resolves issues with members adding or removing themselves from NACUBO’s various communities/lists.
This position works in a professional office environment. This position routinely uses standard office equipment such as computers, phones, shredders, and copiers. This position works in a climate-controlled environment, but internal office temperatures may fluctuate.
To perform the duties of this position, the employee is regularly required to talk and hear. The employee may frequently be required to stand, walk, use hands and fingers to type, handle or feel, and reach with arms and hands. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time regular position. Typical days and hours of work are Monday through Friday 8:45 a.m. to 4:45 p.m. This position may be eligible for an alternate work arrangement (i.e., flextime), please refer to the Employee Handbook for details. There may be occasional evening and weekend work as job duties or projects require it.
Travel is primarily local during the business day, however, some out of the area travel and overnight may be expected.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please note this position description does not cover, contain or list a full comprehensive listing of duties or responsibilities that are required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice.
Bachelor’s degree preferred in related field and three to five years relevant experience in database management and maintenance. Microsoft SQL Certification is a plus.
Advanced knowledge of and experience with netFORUM Enterprise and have experience working within a nonprofit membership association.
Experience with netFORUM data model and toolkit.
Experience with creating and supporting API integrations between AMS platform and external systems preferred.
Prior experience with High Road and/or Higher Logic is a plus.
Strong logical and analytical thinker, with strong attention to details.
Intermediate knowledge of SQL programming language.
Excellent oral communications and good written communication skills; ability to explain technical theories and concepts to non-technical individuals.
Ability to establish effective working relationships with diverse groups, including interacting effectively with co-workers, members, vendors, etc.
Full accountability for all work responsibilities and outcomes, and for input to team(s).
Ability to work well under pressure and to set and manage multiple priorities with minimal supervision.
Strong time management skills.
Strong project management skills.
Strong analytical and problem-solving skills.
Ability to analyze requests, understand business processes and objectives, and then develop appropriate solutions.
Ability to communicate and provide training on technical material to a non-technical audience.
Located in Washington, D.C., NACUBO serves a membership of more than 2,500 colleges, universities, and higher education service providers across the country. NACUBO represents chief administrative and financial officers through a collaboration of knowledge and professional development, advocacy, and community. Our vision: to define excellence in higher education business and financial management.
Established in 1962, NACUBO has been an association since it succeeded a federation of associations of business officers that had given the profession a framework since 1951. NACUBO now represents more than two-thirds of the higher education institutions in the United States.