This position is designed for someone who loves mastering the complexities of a database to harness data to help the team solve complex problems. The association is only as good as its data, and you will be keeper of the keys – ensuring data is entered correctly, helping to develop easy-to-follow standard operating procedures for data entry for the broader team, and providing members the very best service possible. You will be the first point of contact for all incoming membership inquiries and dues processing, and you will create and distribute reporting to ensure all other parts of the organization have the information they need about the membership. This employee will have exceptional customer service abilities; providing support to all members, AHP event participants and internal staff.
Principal Duties:
Provides high-level of customer service, responds to requests, resolves problems, assists and answers questions from members and prospects
Manages the membership database to ensure the accuracy of member and prospect records and reports while maintaining overall data integrity. This includes compliance with applicable data privacy requirements.
Ensures the database supports our membership structure including collection of data; join and renew/invoicing processes, member onboarding/off boarding processes, welcome letters, lapsed member surveys and other personalized communications
Oversees the integrity of membership data and member statistics, and ensures best practices are used consistently
Identifies areas of needed improvement and works with appropriate membership staff and IT to implement changes
Assists in database troubleshooting and solutions development as problems arise
Serves as primary contact for day-to-day operations of AHP membership dues billing and collections functions
Maintains excellent communication and coordination with all departments on updates/issues/trends pertaining to iMIS and the AHP membership
Proficiently performs administrative duties including mailing of all monthly invoices, member renewal calls, phone coverage as needed, and various additional administrative duties as assigned
Always embodies the values and core competencies of the Association and positively promotes the Association’s culture
Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals
Secondary Duties:
Works on special projects and other duties as required helping to promote the Association’s success
Responds to questions from all stakeholders regarding AHP membership, meetings and exhibits offerings
Performs other administrative duties as assigned
Position Specifications:
Education/Training/Certifications:
Bachelor’s degree in Business, Accounting or related field preferred
1-3 years of progressive responsibility
Association management environment work experience preferred
Essential Skills/Knowledge:
Demonstrated excellent member/customer service ethic
Proficient using major business software applications (Microsoft Office Suite etc.)
Strong proficiency in iMIS software application and/or related software (e.g. Salesforce.com, Wild Apricot) with demonstrated capacity to learn
Strong communication skills in written and verbal formats; showcases clear and concise manner
Proficiency in project management; effectively manages schedules and deadlines for ongoing initiatives
Proven ability to work as part of a team and to work independently; a self-initiator, versatile
Strong organizational skills
Problem-solving skills
Comfortable in a fast-paced environment with bias toward continuous improvement
Strong interpersonal and diplomacy skills
Demonstrative abilities in collaborative team building and consensus
Demonstrated strong business and stakeholder relationship building experience
Essential Competencies & Behaviors:
Detail-oriented, with strong organizational, analytical, and planning skills
Aptitude for the management and effective use of information systems
Excellent time management skills
Outstanding communications/interpersonal skills
Commitment to continuous quality improvement to ensure the system and staff can use the system effectively
Responsiveness to staff members, external vendors and association member requests in a timely and helpful manner
Ability to manage various projects and meet deadlines.
