Administrative, Clerical, Support, Customer Service and Support, Membership
Associate Account Executive - ATL
Location: Atlanta, GA
Summary Following Kellen Best Practices and supporting a Senior Vice President, Vice President, or Account Executive, the Associate Account Executive assists in management of day-to-day operations of two to three association clients, supporting efforts relating to administration, operations, membership, communications, conferences and meetings, and financial oversight.
What will you do?
Board and Committee Support
Supports Account owners in providing support to and interacts with the Board of Directors and committees, attends meetings and prepares agendas and minutes as appropriate.
Interfaces with association committees via phone, email, and in person.
Provides support to client committees, including notices, scheduling, agendas, minutes and project management, enabling them to execute their missions and objectives.
May run committee meetings and execute decisions stemming from them.
Member Programs and Services
Works with Vice President or Account Executive in implementing programs and campaigns to attract new members and/or subscribers.
Identifies and develops new programs and benefits to meet the evolving needs of members.
Assists in developing membership standards.
Respond to new membership inquiries, solicit memberships as directed by senior staff and process new memberships
Conference and Meeting Management
In collaboration with Senior Vice President or Vice President and Meetings Manager, assists in coordinating logistics for conferences, meetings, and events.
Supports the Senior Vice President or Vice President with conference planning committee in implementing a detailed project plan, and provides assistance in the coordination of event coordinators, marketing, speakers, professional technical support vendors, and local officials.
Update the association website meeting information and assist with setting up the registration in assigned registration software.
Maintain association general files (paper and electronic), create new member files and documents as needed
Field and direct member and public inquiries by phone, email, and regular mail
Knowledgeable and proficient on database and other association management software; primary interface in preparing mailings, developing email lists and maintaining several databases
Ensure the accuracy of the client member records, add/delete members as appropriate from database and Outlook groups
Prepare, send, and follow up with membership renewals
Proposes improvements to processes and offers cost containment ideas and strategies.
Monitors compliance with association contracts and assists in negotiating renewals as appropriate.
Reconcile outstanding invoices.
Are you qualified?
Bachelors’ degree in business administration, marketing, communication, or other related discipline, plus 2 to 4 years’ experience in similar capacity.
Association or non-profit management desired.
Polished communication skills, both written and verbal, and interpersonal skills, including conflict resolution.
Strong computer skills with proficiency in spreadsheet, word-processing, database, and presentation software applications.
Experience with associate management software desired along with the ability to learn new software packages.
Ability to interface with executive leadership, establish credibility and build effective relationships.
Strong customer service orientation and the ability to interact effectively with staff at all levels of the organization.
Effective planning and organization skills to effectively manage multiple client relationships/associations at any given time.
Reliability to maintain established schedule, manage time and priorities, and meet commitments and deadlines.
Creative and strategic thinker with the ability to set priorities based on customer needs and organizational priorities and preferences, and develop solutions to client challenges.
Flexibility, adaptability, and the ability to effectively manage through change and transition.
Proactive and collaborative working style.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
Ability to stay abreast of client industry trends and assimilate new job-related information appropriately.
What do we offer?
By joining Kellen, you will have the opportunity to own a part of the business and contribute to a collaborative workplace where you can make a difference. We’ve got great benefits, paid vacation, holidays, 401(k), tuition reimbursement and more!
Internal Number: Req 395
An equal opportunity, professional services firm with a primary concentration in association management and communications. Additional services include meetings and conference management, digital marketing and strategic advice. Kellen Company is made up of 300 employees from a wide variety of professional disciplines. It has seven offices in Atlanta, Brussels, Beijing, Chicago, Kansas City, New York City and Washington DC.