Competencies: To perform the job successfully, an individual should demonstrate the following. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback. Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: BA/BS degree and three or more years of progressive experience in contributing to the design and development of online professional development programs and e-learning programs; CMS, professional development and/or program management experience a plus; background with various course authoring software, Learning Management Systems (LMS) management and/or instructional design strongly preferred. Language Ability: Strong written and oral communication skills and proofreading and editing skills; excellent interpersonal skills and demonstrated ability to communicate effectively with a broad range of individuals and groups. Computer Skills: Competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Association Management, Learning Management and/or Content Management Systems. Submit cover letter and resume to: Spedjob@exceptionalchildren.org | 
