The Member Services Coordinator acts as the “front line” liaison between our organization and our members, as well a support role for other staff.
This person is expected to learn and obtain at least basic knowledge and understanding of every aspect of the organization, in the interest of being able to answer questions, resolve issues, and direct/escalate communication appropriately for more complex challenges.
This role also supports all other aspects of the association, including (but not limited to) help with:
Group/Corporate Membership and Sponsorship activity
The production and execution of events (in-person and online; conferences, webinars, etc.)
Certification reporting, individual status and CEU tracking, vouchers
Publications, job bank, and all aspects of the APMP Store
Affiliate groups (chapters, committees, task forces, etc.)
This is an entry-level position and has no supervisory responsibilities.
The Member Services Coordinator answers directly to the Senior Director of Operations, however direction and requests may come from other staff (with oversight from the Senior Director of Operations).
Essential Duties and Responsibilities
Handle all questions, information requests, and issues regarding APMP membership, benefits, products and services, and activities
Assist staff with administration and maintenance of a variety of technology platforms (see Knowledge, Skills, and Competencies below)
Includes providing reports/information from these platforms, as requested
Please submit a single PDF including both cover letter and resume, including your salary requirements. Applications without salary requirements will not be considered.
Knowledge, Skills, and Competencies
Strong organizational, prioritizing, and communication skills
Strong attention to detail
Self-motivation to perform the role with integrity and enthusiasm while working largely independent of consistent oversight or supervision
Strong background with technology:
Operations (e.g., Microsoft suite incl Teams, Google suite, Dropbox)
Database/Website/Content-Management/Association-Management Systems (e.g., Salesforce, Wordpress, Sharepoint)
Online meeting platforms (e.g., Zoom, GoToWebinar, MS Teams)
Survey platforms (e.g., Survey Monkey)
The ability to make decisions and move tasks forward in a high-pressure, quickly changing environment
The ability to provide effective support and work collaboratively with APMP staff, volunteer leaders, and members
Education, Training, and Experience
A minimum bachelor’s degree at an accredited four-year college or university, or commensurate experience (required)
Demonstrated comfort/experience with a variety of technology platforms
Direct experience working in membership services for a professional association is a plus
Attention to detail and ability to track complex processes
Proven ability to build relationships and engage with a variety of constituencies
Proven understanding of project management
NOTES:
Telecommuting is allowed.
Additional Salary Information: Commensurate with experience
About Association of Proposal Management Professionals
APMP is the worldwide authority for professionals dedicated to the process of winning business through proposals, bids, tenders, and presentations. We help our more than 9,100 individual members win work with their words and are the industry serving all industries. We are a 30-year-old virtual association serving 27 chapters worldwide.
