Customer Service and Support, Education and Training, Membership
The Education Associate facilitates and executes GCAAR’s educational offerings while delivering the highest quality and member service for GCAAR’s 11,000 members and associate members. This person reports to the Education Manager and will support educational programming for our Rockville office.
This is a full-time position for a highly organized, self-motivated individual with strong people skills. The Education Associate is primarily based in Rockville, with occasional travel to our DC office.
Major Duties and Responsibilities
Support continuing education (CE) and professional development, including coordination with instructors and students, as well as the organization of courses and classes.
Proctor education classes, enforce commission rules, and maintain records of attendance. Provide students with proof of course completion as needed.
Support the distribution, coordination, and collection of course outlines, speaker information, and materials. Assist with educational content for marketing campaigns and work with the communications team to execute.
Answer general education questions received through incoming phone calls and emails.
Submit credits to the Maryland, DC and Virginia Real Estate Commissions and provide students with certificates of completion.
Maintain education information in the database and on the association’s website. Update and maintain education-related web pages and the CE and non-CE calendar on the website.
Assist with the execution of the educational components at the annual convention, conferences and special events. Handle meeting logistics, assist with on-site activities, and coordinate ID checks for CE sessions.
Compile evaluations of instructors and GCAAR educational offerings and prepare summary reports.
Assist with the coordination of logistics for designation and certification offerings.
Serve as backup for the Member Services department, including cross-training in all aspects of member service and support.
Provide backup support for our GCAAR-on-the-Go program.
Assist at special events as needed.
Other duties as assigned.
Minimum Qualifications and Experience
1-2 years previous office support or administrative experience in a similar setting.
Bachelor’s degree from an accredited university preferred or equivalent work experience required.
Excellent verbal, written, and proofreading skills.
Self-confident team player with strong interpersonal skills.
Excellent customer service provider and oriented to solve problems.
Developing knowledge of learning/instructional processes and program planning.
Proficiency with Microsoft Office applications and databases, Rapattoni desired.
Effective project management, planning, and organizational skills.
Able to meet time-sensitive deadlines, multitask, and work both independently and in a team environment.
Ability to lift and move heavy items to facilitate events.
Able and willing to work a flexible schedule that will include evening and weekend work.
Must have own transportation and ability to work in Rockville and DC office as well as broker offices across our service area.
Additional Salary Information: 21 PTO days and 10 holidays. Employer pays for 100% of the employee's health, vision, and dental. 401k with 3% match and 3% safe harbor after a year. Short and long term disability insurance.
About Greater Capital Area Association of REALTORS
The Greater Capital Area Association of REALTORS®, one of the largest local REALTOR® associations in the U.S., represents more than 10,000 REALTOR® members from Washington, DC and Montgomery County, MD, as well as industry-related professionals who follow the real estate business. We are the local voice for real estate and we provide the resources for members to succeed. Our work, and the work of our members, is all about relationships. It is our goal to provide outstanding value and exceptional service, delivered with the highest level of professionalism, to our members and communities.